Privacy Policy

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Privacy Policy for Huumble Property Services

Effective Date: 25/11/2024

At Huumble Property Services, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website www.huumble.com.au or engage in our cleaning and maintenance services.

By using our Site or services, you agree to the practices described in this Privacy Policy. Please read this policy carefully to understand how your personal data is handled.

We collect personal information in various ways, including when you visit our website, contact us, or use our services. The types of information we collect include:

• Personal Identifiable Information (PII): This includes your name, email address, phone number, billing address, and payment details when you book services or contact us.
• Non-Personal Information: This includes technical information such as your IP address, browser type, operating system, and browsing behaviour on our Site (e.g., pages visited, time spent on the Site).
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience, personalise content, and analyse website traffic. You can adjust your browser settings to refuse cookies, but this may affect some functionalities of the Site.
• Payment Information: If you make a payment for our services, we may collect financial details, including credit card information, through secure payment processors. We do not store your credit card details directly.
• Service Usage Data: We may collect information related to the services you request, such as type of service, frequency, and preferences to ensure we provide the most appropriate solutions for your needs.

We use the personal data we collect for the following purposes:

• To Provide and Manage Services: We use your information to schedule, deliver, and optimise our cleaning and maintenance services, including confirming appointments, processing payments, and responding to service requests.
• Customer Support: To respond to inquiries, resolve issues, and offer customer support through email, phone, or social chats
• Marketing and Communication: With your consent, we may use your contact details to send promotional offers, newsletters, or updates about our services. You can opt-out of marketing communications at any time by following the unsubscribe instructions in the emails or by contacting us directly.
• Site Improvement: To improve the functionality and user experience of our Site, we analyse usage data to identify trends, monitor performance, and optimise content.
• Legal Compliance: To comply with legal obligations, enforce our terms and conditions, or protect our legal rights in case of a dispute.

We implement reasonable physical, electronic, and administrative safeguards to protect your personal information from unauthorised access, use, or disclosure. These measures include:

• Secure encryption methods for payment processing.
• Regular audits of our data security practices.
• Limiting access to your personal data to employees and contractors who need it to perform their duties.

However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

We retain your personal information for as long as necessary to forfill the purposes for which it was collected, or as required by law. If you choose to close your account or discontinue using our services, we may retain certain information for legal or administrative purposes, such as to comply with tax or accounting regulations.

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third-party service providers who help us deliver our services or operate our business. These third parties include:

• Payment Processors: To facilitate secure payment transactions.
• IT Service Providers: For website hosting, maintenance, and data storage.
• Marketing Partners: If you have consented to receive promotional communications.

These third parties are bound by contractual obligations to safeguard your information and are only permitted to use your data to perform specific services on our behalf.

We may also share your information in the following situations:

• Legal Requirements: If required by law, we may disclose your personal information to comply with a subpoena, court order, or legal process, or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of our business or assets, your personal information may be transferred as part of that transaction.

You have certain rights regarding your personal information, including:

• Access: You can request a copy of the personal data we hold about you.
• Correction: If you believe any of your personal information is inaccurate, you can request corrections.
• Deletion: You may request that we delete your personal data, subject to certain exceptions (e.g., if retention is necessary for legal reasons).
• Opt-out of Marketing: You can opt-out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

To exercise any of these rights, please contact us at huumble.ps@gmail.com

Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information as quickly as possible.

Our Site may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Huumble Property Services
Sunshine Coast, Queensland
huumble.ps@gmail.com